Organizational Capability Model: Toward Improving Organizational Performance

Article type: Research Article

Authors: Wang, Xiaoying | Zeng, Yong^{; *}

Affiliations: Concordia Institute for Information Systems Engineering, Concordia University, Montreal, Canada, H3G 1M8

Correspondence: [*] Corresponding author. Email: [email protected]

Abstract: Organizational capability is of particular importance to organizational performance. Existing research in the literature identified a wide range of factors that would contribute to organizational capability. This paper aims to establish a theoretical model that addresses the fundamental elements contributed to organizational capability. We develop an organizational capability model based on a model of individual capability proposed by Nguyen and Zeng. Organizational knowledge, skills and emotion are identified as the three elements determining the organizational capability. In the proposed model, organization is abstracted as a work-centric construct highlighting work, goal and people as the contextual factors influencing emergence of the organizational elements. These elements are explained in details focusing on their characteristics as organizational phenomena. Finally, it is briefly discussed how the proposed organizational capability model can be used for effective organization management.

Keywords: Organizational capability, Organizational performance, Organizational knowledge, Organizational skill, Organizational emotion

DOI: 10.3233/jid-2017-0005

Journal: Journal of Integrated Design and Process Science, vol. 21, no. 1, pp. 5-24, 2017