A knowledge worker centric KMS for smart E-services

Issue title: Special Supplement Issue in Section A and B: Selected Papers from the ISCA International Conference on Software Engineering and Data Engineering, 2010

Guest editors: Narayan C. Debnath

Article type: Research Article

Authors: Chakraborty, Baisakhi^{a; *} | Ghosh, D.^b | Debnath, Narayan C.^c

Affiliations: [a] Department of Information Technology, National Institute of Technology, Durgapur, India | [b] Department of Computer Science and Engineering, National Institute of Technology, Durgapur, India | [c] Computer Science Department, Winona State University, Winona, MN, USA | Department of Computer Science, Winona State University, Winona, MN, USA

Correspondence: [*] Corresponding author: Baisakhi Chakraborty, Assistant Professor, Department of Information Technology, National Institute of Technology, Durgapur, India. Tel.: +91 9474600314; Fax: 91 3432547375; E-mail: [email protected].

Abstract: KMS is an effective tool for utilization of knowledge through generation and expansion of Data Base (DB). Tacit knowledge of personnel is mined through a system of active interaction and participation of the personnel interacting in the knowledge environment of the organization. The proposed KMS is used as a smart help desk to provide Responses to client queries. The initial DB is dynamically expanded through generation of tags from client queries.

Keywords: Client, data base, knowledge management system, knowledge workers, query, response, DOR, tags, synonym, feedback rating

DOI: 10.3233/JCM-2011-0376

Journal: Journal of Computational Methods in Sciences and Engineering, vol. 11, no. s1, pp. S41-S54, 2011