Affiliations: Asia Pacific ubiquitous Healthcare research Centre (APuHC), School of Information Systems, Technology and Management, The University of New South Wales, (UNSW), Sydney NSW 2052, Australia. E-mail: [email protected]; [email protected]
Abstract: It is well-known that human roles within and across organizations have to cooperate during a disaster. During Tsunami in Asia in 2004, more than one hundred organizations were working at a point of time in Banda Aceh area of Indonesia. Although many of the state agencies, e.g., Federal Emergency Management Agency (FEMA) in USA have well-developed processes for managing such events, people within these organizations have to coordinate with many Non Government Organizations (NGOs) from various countries. Hence full automation of these situation management processes is not possible. Therefore, such processes have to use Computer Supported Cooperative Work (CSCW) where information technology artifacts support cooperation. But it is important to measure cooperation to implement any cooperative management (situation management using CSCW) system for disaster situations. This paper presents a novel attempt to address this issue with a generic concept model, called fuzzy awareness model.
