Supporting organisational learning: an overview of the ENRICH approach

Article type: Research Article

Authors: Mulholland, Paul | Domingue, John | Zdrahal, Zdenek | Hatala, Marek

Affiliations: Knowledge Media Institute, The Open University, Milton Keynes, MK7 6AA, UK. E-mail: [email protected], [email protected], [email protected], [email protected]

Abstract: Traditional training separates learning from the work context in which the newly acquired knowledge is to be applied. This requires the worker themselves to apply imparted theoretical knowledge to knowledge in practice, a process that is grossly inefficient. The ENRICH approach builds on organisational learning theory to intertwine working and learning. The ENRICH methodology incorporates theories of learning at the individual, group and organisational level. Individual level learning is supported through the provision of semantically related resources to support problem reframing and to challenge assumptions. Group learning is supported through the evolution of domain concepts through work documents and representations linked to formal models of group knowledge, and the development of group practices and perspectives through enhanced sharing and collaboration. Organisational learning is supported through exposure to customs and conventions of other groups through shared best practices and knowledge models. The approach is being investigated in a range of industrial settings and applications.

DOI: 10.3233/ISU-2000-20102

Journal: Information Services & Use, vol. 20, no. 1, pp. 9-23, 2000