Affiliations: [a] Autonomous University of the State of Mexico, Toluca, México | [b] University at Albany, State University of New York, Albany, NY, USA | [c] Centro de Investigacion y Docencia Economicas, Mexico City, Mexico
Correspondence:
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Corresponding author: David Valle-Cruz, Autonomous University of the State of Mexico, 100 Instituto Literario St, Toluca, México. Tel.: +52 722 2150494; E-mail:[email protected]
Abstract: The implementation of information technologies in government could have
significant effects on efficiency, transparency, and corruption. However, it
is not clear whether and how citizens perceive these effects. Based on a
survey conducted in 2015, this study examines the role of technology use and
its effects on transparency, efficiency, and corruption in Mexican local
governments from the perspective of citizens. Specifically, the paper seeks
to respond to the following question: What technology-related factors affect
citizens' perceptions of transparency, efficiency, and corruption? The
results of multivariate regression analyses indicate that interactions
between citizens and municipal governments, supported by technologies, do
affect citizens' perception of transparency, efficiency, and corruption. The
most impactful technologies identified were websites, social media, and
mobile technologies. The only demographic factor that had a significant
effect on citizens' perception was employment status.
Keywords: Use of technology, transparency, efficiency, corruption, citizens', perceptions, e-government, digital government
