Digital transformation success in the public sector: A systematic literature review of cases, processes, and success factors

Article type: Research Article

Authors: Escobar, Fernando^{a; *} | Almeida, Washington H.C.^b | Varajão, João^a

Affiliations: [a] Centro ALGORITMI, University of Minho, Guimarães, Portugal | [b] Cesar School, Recife, Brazil

Correspondence: [*] Corresponding author: Fernando Escobar, Rua Eça de Queirós, 193 – 5 andar – Esquerda – Guimarães, 4810006, Portugal. Tel.: +351 911 560 476; E-mail: [email protected].

Abstract: This study conducts a systematic literature review on several aspects regarding the success of initiatives of digital transformation in the public sector (DTPS), focusing on case studies, processes, and success factors of the DTPS projects. The research was carried out using several scientific databases and indexers (such as ACM Digital Library, IEEE Xplore, and ISI Web of Science). The literature review process enabled the identification of a total of 38 case studies, four processes, and 51 success factors, all of which are presented and discussed, contributing both to theory and practice, to minimizing risks and improving the success of DTPS projects. The review process also enabled the identification of new research avenues.

Keywords: Digital transformation, public sector, e-Gov, e-Government, digital government, smart government, case study, process, success factor

DOI: 10.3233/IP-211518

Journal: Information Polity, vol. 28, no. 1, pp. 61-81, 2023