Affiliations: [a] Faculty Technology, Policy and Management, Delft
University of Technology, Delft, The Netherlands | [b] Faculty of Informatics, University of Koblenz-Landau, Koblenz, Germany
Correspondence:
[*]
Corresponding author: Mark de Reuver, Faculty Technology, Policy
and Management, Delft University of Technology, Jaffalaan 5, 2628BX, Delft, The
Netherlands. Tel.: +31 152781920; E-mail: [email protected]
Abstract: In an attempt to bring citizens closer to governments, electronic
participation is increasingly receiving attention. Despite technological
advances regarding smartphones and mobile Internet, mobile extensions to
eParticipation solutions are still largely lacking. In this paper, we describe
the design of a generic service platform that enables citizens to report
incidents and interact with government agencies while on the move. Our service
platform utilizes state-of-the-art mobile technologies, georeferencing and wiki
concepts. The open and flexible service platform can be used by various
government agencies to develop a range of service concepts in an efficient
manner. Using a business model approach, we identify critical technological,
organizational and financial design issues that government agencies need to
deal with before implementing the proposed service platform. Most crucial
questions are which agency should govern the service platform, how open the
platform should be for other government agencies and how investments should be
divided. The paper illustrates how to move from eParticipation to mobile
participation, but also how a business model approach can contribute to
designing viable mobile government services.
Keywords: eParticipation, mobile government, mobile participation, mobile service, business model, service design, service engineering, design research
