Affiliations: [a] University of Ljubljana, Faculty of Administration,
Gosarjeva 5, 1000 Ljubljana, Slovenia. E-mail: [email protected]
Abstract: E-government has been the subject for benchmarking since the
beginning of this decade, with several well-established surveys on the subject.
These surveys employ different models for assessing the maturity of services,
e-readiness, digital divide, and other relevant factors, leading to varying
conclusions concerning the state of e-government in individual countries,
regions, or even on a global level [13]. Within the EU, the CapGemini benchmark has been used since 2001. According to these surveys, Slovenia, the
subject of this discourse, has made impressive progress over the last five
years. However, if we analyse the Slovene position vs. other, also well
established rankings and surveys around the world, the results of Slovenia are
not so outstanding. Thus, the main aim of the paper is to critically analyse
and compare the case of Slovenia with regard to some of the most established
benchmarks around the world. These will serve us as basis for presenting a more
realistic picture about the true state of e-government in Slovenia in
comparison to other countries.
Keywords: E-government benchmarks, e-government in Slovenia, e-government maturity, e-government evaluation
