Affiliations: [a] Department of Public Administration, School of
Management, St. Petersburg State University
Correspondence:
[*]
Corresponding author: Anastasia Golubeva, School of Management,
St. Petersburg State University, Volkhovsky per. 1/3, 199104, St. Petersburg,
Russia. Tel.: +78 12 3508157; Fax: +78 12 3500406; E-mail: [email protected]
Abstract: This paper describes methods that can be applied to the analysis of
demand for e-government services and presents the results of e-government
demand study in St. Petersburg. In order to extend the knowledge of public
expectations, we considered three groups of e-government stakeholders: civil
servants, business, and nonprofit organizations. We further analyzed awareness
of available e-government services among representatives of the three groups
and their attitudes towards these offerings in St. Petersburg. Obtained results
allow to formulate recommendations for further e-government development in
St. Petersburg and can be extrapolated to other regions of the Russian
Federation.
