Thriving on Change through Process Support: The Evolution of the ProcessEdge Enterprise Suite and TeamEdge

Article type: Research Article

Authors: Madni, Azad M.

Affiliations: Intelligent Systems Technology, Santa Monica, CA, USA

Note: [] Correspondence to: Azad M. Madni, Intelligent Systems Technology, Inc., 2800 28th Street, Suite 306, Santa Monica, CA 90405, USA, Tel.: +1 310 581 5440; Fax: +1 310 581 5430; [email protected]

Abstract: In an era of constant change paced by information technology, organizations are being forced to continually re-evaluate their competitive position and initiate timely change programs to assure their long-term viability and competitiveness.  At the heart of these change initiatives are organizational processes, because ultimately the opportunities for establishing competitive discriminators invariably lie in how a product or service is created, marketed, sold, delivered, and supported.  Today, all too frequently processes get redesigned without a total awareness of the impact on enterprise objectives.  As a result, the redesigned processes often become disconnected from organizational objectives.  This paper presents a methodology for designing, optimizing, managing, and adapting enterprise processes in change-driven dynamic business environments.  This methodology is brought to life through the ProcessEdge Enterprise Suite and TeamEdge.  The key benefits of the proposed methodology are achieving dramatic reduction in collaborative work cycle times and project risks through reuse of component processes successfully used in the past.

Journal: Information Knowledge Systems Management, vol. 2, no. 1, pp. 7-32, 2000