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Help

Need help? Contact us at customerservice@iospress.nl, call +31 20 688 33 55 or contact us through our social media accounts (see footer).

Consult our Frequently Asked Questions (FAQ) pdf for instructions on how to navigate this site and the SAMS subscriber services.

All journal content and customer data has been migrated from Metapress to this new website. Here's some explanation about how the move affects you.

Access

Access through IP recognition
If your institution has had access via IP, your IP address will be recognized and you can access our journals via your institution’s network. Your access will continue without you having to do anything.

Access through username and password (including admin accounts)
You have received a notification email that includes your username and temporary password with which you can reactivate your account. You don’t need to register again.

Please note that there are two login environments:
- one for personalization accounts (to set up alerts) through http://content.iospress.com
- one for institutional admin accounts for subscriber services on http://subs.sams.ios.semcs.net

Access problems? Just contact us at customerservice@iospress.nl with your details (name, institution, email address associated with the account, Metapress ID, which subscription/package) so we can re-establish your access as soon as possible.

Statistics

COUNTER usage statistics will be restarted with the migration to the IOS Press Content Library. Historical statistics are not being imported so we advise you to obtain COUNTER statistics from Metapress before September 30, 2015 if you would like to capture this data. We will do our utmost to minimize the gap in statistics during the migration. Contact us at sales@iospress.nl if you have any questions or need help with your statistics. We will notify you in due course with instructions on how to collect usage statistics here.

Alerts

The new journal platform will offer more personalized alerting options. You can save your searches, receive email alerts, save articles, export batched citations and more. Our new website is highly intuitive, but if you need help, just contact us at customerservice@iospress.nl. Unfortunately it was not possible to migrate previously established eTOC alerts, so we urge you to reregister at your earliest convenience.

Redirects

Redirects will be in place on an article level for all journal articles with a DOI. For older content, the URLs will redirect to the homepage. Can’t find something or need help? Please let us know at customerservice@iospress.nl. We advise you to update any redirects you may have in your system. Please download a list of journal level redirects here.

IP ranges

Requests for changes to IP ranges can be sent to customerservice@iospress.nl.

The IPs we have in our system are structured according to the CIDR standards. You can verify and compare your IP and the one we have on file through www.ipaddressguide.com/cidr. So even if the IPs look different, they may be the same.