Different models of work in the modern services enterpise

Issue title: Work, Workflow, Information Systems and Enterprise Transformation

Article type: Research Article

Authors: Ashuri, Baabak | Rouse, William B. | Augenbroe, Godfried

Affiliations: E-mail: [email protected]

Abstract: There is a substantial amount of evidence that shows the national economies are shifting to services and the nature of work has changed dramatically during that shift. However, the extent of research aimed at the better understanding and design of work has not increased. This is particularly true at the cross section of different organizational perspectives on work. As a result, researchers in different domains lack a foundation to communicate and collaborate with each other when they organize and design new modern work systems. This paper represents an attempt to understand and categorize the major stakeholders that make managerial decisions that impact overall enterprise performance when making the inevitable shift towards a services economy. It is recognized that each enterprise stakeholder uses a particular view, methodology, model, and tool to study and manage work. Eight views of work for eight different enterprise stakeholders are summarized.

Journal: Information Knowledge Systems Management, vol. 6, no. 1-2, pp. 29-59, 2007