Affiliations: Delphi Automotive Systems | University of Illinois at Urbana-Champaign | Massachusetts Institute of Technology
Note: [] Corresponding author: Ali Yassine, Department of General
Engineering, University of Illinois at Urbana-Champaign, 117 Transportation
Bldg., Urbana, IL. 61801, USA. Tel: +1 217 333-8765. Email:
[email protected]
Abstract: Organizational knowledge is information about products, processes
and customers that is held by the personnel and documentations within an
organization. Institutionalization of best practices contained within this
knowledge is essential for creating competencies. Unfortunately, organizations
do not utilize this knowledge effectively. This paper introduces a framework
that shows how establishing a prototype system to enhance product and process
understanding can build organizational knowledge in the short-term. Along with
external benchmarking, this internal knowledge can be used to form best
practices based competencies. This framework is illustrated through a case
study for an automotive sensor harness.
Keywords: Organizational Knowledge, Knowledge Management, Competency Development, Best Practices Repositories