A Model of View-Based Enterprise Business Service Quality Evaluation Framework

Article type: Research Article

Authors: Lupeikiene, Audrone^; | Miliauskaite, Jolanta | Caplinskas, Albertas

Affiliations: Institute of Mathematics and Informatics, Akademijos 4, LT-08663 Vilnius, Lithuania, e-mail: [email protected], [email protected], [email protected]

Note: [] Corresponding author.

Abstract: The symbiosis between an enterprise architecture and service-oriented architecture results in so-called service-oriented enterprise architecture and brings up new problems for service-oriented enterprise systems engineering. One of the most important is a business service quality definition, specification and evaluation. The paper proposes a formal model of enterprise business service quality evaluation framework to encompass and balance all the viewpoints and perspectives on an enterprise business service quality.

Keywords: service-oriented enterprise systems, quality of service, view-based modelling, view balancing

Journal: Informatica, vol. 24, no. 4, pp. 543-560, 2013